suncitygroup太阳集团

1647239602_344016
After-sales service
Service Layout
  • 7
    After-sales service department area
  • 200000
    Reach customers more than
  • 15000+
    Customer service
  • 50+
    Offices nationwide
  • 300+
    Cooperative supporting equipment service provider
  • 2600+
    Cooperative equipment accessories suppliers
首页-suncitygroup太阳集团官方网站
Four Standards
  • 1647843083_381550
    Quick Response
    Quickly respond to customer needs, collect on-site information from customers and record faults, and give advice on maintenance rationalization
  • 1647843156_662967
    Arrive Quickly
    Quickly arrive at the customer site for equipment maintenance
  • 1647843227_593197
    Fast Processing
    Quick processing to help customers adjust the equipment to the best state in the first time
  • 1647843326_7449
    Quick Response
    Quickly complete service project acceptance
Service Process
1647844668_211928
Customer service

Free technical guidance

Preliminary establishment of customer files

salerbg
salelcnext
1647844741_699143
Order service

Confirm customer needs

Preliminary detection

salerbg
salelcnext
1647844873_894003
Solutions/Quotations

Explain the problem

Preliminary solution to make quotation

salerbg
salelcnext
1647844883_746099
Confirm service hours

Confirm service hours

Identify required professionals

salerbg
salelcnext
1660642657_194924
Confirm service hours

Confirm service hours

Identify required professionals

salerbg
salelcnext
1660642665_733868
Confirm service hours

Confirm service hours

Identify required professionals

salerbg
salelcnext
1660642672_522013
Confirm service hours

Confirm service hours

Identify required professionals

salerbg
salelcnext
1660642678_343061
Confirm service hours

Confirm service hours

Identify required professionals

salerbg
salelcnext
Common Problem
  • Injection molding machine
  • Injection accessories
  • Manipulator - Mismatch of mechanical alarm models

    Reason:The parameters of the hand controller are wrong

    ?

    Solution:

    Find the system settings on the second page of the menu, and select the same model as the motherboard on the second page of the system settings (the motherboard model can be viewed in the mechanical parameters in the version display)

  • Manipulator - fully automatic can only play one mold

    Reason:

    1. The timer parameter of the hand controller is wrong

    2. The manipulator has nothing to do with the mold end signal

    ?

    Solution:

    1. Button hand controller: select the timer on the menu interface, press the NEXT button, and then press F3 to select the alarm timer, change the abnormal mold opening, cycle timeout, RY30FF time is 99S. The touch screen hand controller directly clicks the timer, and the parameters are changed. Can.

    2. Check whether the wiring is wrong or disconnected and the relay after closing the mold, and reconnect the wiring

  • Manipulator - No mold open signal

    Reason:

    1. The manipulator is not in use or the use function of the manipulator is not turned on

    2. The injection molding machine does not output a signal

    3. After the mold is opened, the relay runs abnormally

    4. The robot motherboard is abnormal

    ?

    Solution:

    1. Insert the manipulator into the use port or open the manipulator use function on the molding machine interface.

    2. Check the signal output of the injection molding machine

    3. Check the wiring of the relay or replace the relay

    4. Replace the motherboard, or check whether the used connector pins are damaged

  • Robot - No power on

    Reason:

    1. The power cord of the manipulator is disconnected or the main switch is turned on

    2. Emergency stop of the hand controller, or abnormality of the power switch or the main board of the hand controller

    3. The motherboard fuse is blown

    4. The motherboard is abnormal

    ?

    Solution:

    1. Check the power line and turn on the main air switch of the manipulator

    2. Replace the emergency stop of the hand controller, power on or the mainboard of the hand controller

    3. Open the electric box and replace the fuse on the motherboard

    4. Replace the manipulator motherboard

  • Manipulator - No movement or slow speed in the posture department

    Reason:

    1. The solenoid valve is stuck, or the trachea is folded and leaked

    2. Air leakage of the cylinder in the posture part

    3. The posture adjustment valve is too tight

    4 Action signal no output

    ?

    Solution:

    1. Check the power line and turn on the main air switch of the manipulator

    2. Replace the emergency stop of the hand controller, power on or the mainboard of the hand controller

    3. Open the electric box and replace the fuse on the motherboard

    4. Replace the manipulator motherboard

  • Robot - not fully automatic

    Reason:

    1. The manipulator has no MA automatic signal

    2. The manipulator has no switch mode end signal

    3. Timer setting error

    4. No cyclic signal

    ?

    Solution:

    1. Check whether the signal line 19.20 of the manipulator is disconnected

    2. Check whether the relay after switching mode is working normally

    3. In the alarm timer interface, change the mold opening abnormality, cycle timeout, and RY3off time to 99s

    4. Check the signal line No. 5.6, check the corner code of the main board, and dial No. 5 of sw1 for Haitian samples, No. 6 for Chinese samples (open type generally does not need to dial the corner), and No. 7 for European regulations.

  • Manipulator - Manipulator goes down during mold opening

    Reason:

    1. The signal is abnormal after mold opening

    2. The robot motherboard is abnormal

    ?

    Solution:

    1. If the injection molding machine outputs the mold opening signal during the mold opening process, it is necessary to check the injection molding machine. If the injection molding machine has no abnormality, check the mold opening completion relay.

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

  • Manipulator - The manipulator can still close the mold while in the mold

    Reason:

    1. The manipulator allows the mold clamping and circulation lines to be connected incorrectly

    2. The motherboard is abnormal

    ?

    Solution:

    1. Check whether the contact point of the 3456 signal line can control the mold clamping

    2. Replace the motherboard

I Want to Repair
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Professional Team,Intimate Service

  • 01 First Step
    Pay attention to the Topstar public account, you can stick to the top
  • 02 Second Step
    Select "After-sale service" and click "I want warranty"
  • 03 Third Step
    The first time you use it, you need to enter your mobile phone number
  • 04 The Fourth Step
    Select the service type and fill in the service requirements
  • 05 The Fifth Step
    Submit the service and check the progress at any time
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  • 1660639395_512664
  • 1660639414_675991
  • 1660639458_403204
  • 1660639467_270936
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